Pacheca Returns & Refunds

At Pacheca, we take pride in the quality of our gourmet food products; if your order arrives damaged or incorrect, please notify us within 14 days for a full refund or replacement. Due to the perishable nature of our items, we cannot accept returns for products that have been opened or are no longer in their original packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach high-quality photos of the damaged item and the shipping label to expedite your request.

• 3.
  Validation Process

  Our quality assurance team will review your claim within 48 hours to ensure it meets our freshness standards.

• 4.
  Receive Refund

  Once approved, your refund will be processed back to your original payment method within 5-7 business days.